Returns & Refund Policy

We want you to love what you order from The Adorée. If something isn’t right, here’s how our exchange process works.

1. Exchange Window

We offer exchanges only, within 7 days of delivery. We do not currently offer cash or original-payment-method refunds for change-of-mind returns.

2. Who Pays Return Shipping

  • If the item is defective, damaged, or incorrect (our error): The Adorée covers the cost of return shipping.
  • If you’d like a different size or style (change of mind): the customer covers the cost of return shipping.

3. Conditions for Exchange

To be eligible for exchange, items must be: – Unworn, unwashed, and unused, with all original tags attached – Returned in their original packaging – Reported to us within 7 days of the delivery date

All items in our catalogue are eligible for exchange within the 7-day window, provided the conditions above are met.

4. How to Start an Exchange

  1. Email us at hello@theadoree.com or WhatsApp us at +91 97695 98081 within 7 days of delivery, with your order number and photos of the item.
  2. We’ll confirm eligibility and share the return pickup or drop-off process.
  3. Once we receive and inspect the item, we’ll dispatch your exchange.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos. We’ll arrange a free return pickup and prioritise your exchange.

6. Timeframes

Once we receive your returned item, please allow 5–7 business days for inspection and dispatch of your exchange, depending on stock availability. If your requested size or style is out of stock, we’ll offer the nearest available alternative or store credit.

7. Contact Us

The Adorée Mumbai, India Phone: +91 97695 98081 Email: hello@theadoree.com

Last updated: July 11, 2026